COVID-19 update

In response to the COVID-19 outbreak (Coronavirus) in Australia and across the globe, Wakefield Regional Council is taking proactive measures to stop the spread. Our front counter remains open but please call or email us in the first instance. We are trying to minimise risk to our people and our community so, if you can carry out business with us online or on phone, do so.

Find out about our response and important information for residents and businesses

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State Government Concessions

The Department of Communities and Social Inclusion (DCSI) has changed how it processes and pays council sewerage concession for Community Wastewater Management Systems (CWMS).

Previously, DCSI assessed applications and advised council to apply the sewerage concession as a credit on the annual rate notice.

Under the new process:

  • Councils will no longer be provided with any State Concessions information
  • CWMS (Sewerage) concessions will therefore not appear on annual rate notices
  • CWMS (Sewerage) concessions will be paid directly to the customer

In January 2017, DCSI wrote to all current customers receiving CWMS concessions on their Council Rate Notices, advising that from 1 July 2017 that these concessions will be paid directly to the customer. This payment is in addition to the Cost of Living Concession (COLC) payment (where a customer is eligible and registered with DCSI). Concession holders will receive these payments via EFT into their bank account in late September.

Please note that Council plays no part in approving or providing these concessions.

All enquiries should be directed to the DCSI Concessions Hotline either by telephone on 1800 307 758 or by email at

When concession holders receive their Annual Rates Notices, the CWMS concession will no longer appear on the account as it has done in the past and the full CWMS amount will be payable by concession holders. As such the amount payable will appear to be higher than in previous years because the concession amount is being paid directly to eligible households rather than to council.

It is therefore recommended that, on receipt of the CWMS concession payment and the Cost of Living Concession payment, concession holders make an equivalent payment to their rates account to bring the balance payable in line with previous years.

All concession enquiries should be directed to the DCSI Concessions Hotline 1800 307 758 or visit the Government website.

Ratepayers who believe they are entitled to a concession should not withhold payment of rates pending assessment of an application by the State Government as penalties apply to overdue rates.

Postponement of rates - seniors

Ratepayers who hold a State Seniors Card (or who are eligible to hold a State Seniors Card and have applied for one) are able to apply to Council to postpone payment of rates on their principal place of residence.  Postponed rates remain as a charge on the land and are not required to be repaid until the property is sold or disposed of.