COVID-19 update

In response to the COVID-19 outbreak (Coronavirus) in Australia and across the globe, Wakefield Regional Council is taking proactive measures to stop the spread. Our front counter remains open but please call or email us in the first instance. We are trying to minimise risk to our people and our community so, if you can carry out business with us online or on phone, do so.

Find out about our response and important information for residents and businesses

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About My Rates

Setting up a payment plan

If you find yourself struggling to remember or to make payment on your rates, please contact Council’s Rates Officer on 8862 0800 for a confidential discussion on setting up a payment plan. To find out about the options we have available to you (such as direct debit and smaller installments) download and read the information brochure below.

Your rate notice

Ratepayers are able to pay their council rates either for the entire year or in four equal installments. A notice will be issued approximately one month prior to the installment date. Please note it is the ratepayers' responsibility to ensure that rate payments, including post and BPAY, reach Council by the due date.

Click here to find out how rates are calculated

The four installment dates for 2019/20 are:

  • 6 September 2019
  • 6 December 2019
  • 6 March 2020
  • 5 June 2020

Rates may be paid:

  • via the Council's Credit Card payment facility. Have your Bpay Reference Number handy and your VISA or Mastercard (American Express not accepted) then click pay rates online.
  • by post to Council's office;
  • Australia Post - in person at any post office, by phone 131 816 or by internet - go to;
  • by BPAY ie internet or telephone banking, using a debit or credit card, please contact your bank for detail;
  • by Direct Debit (see more information below);
  • in person, at the Council office during the hours of 9.00 am to 5.00 pm, Monday to Friday (excluding Public Holidays).

Alternatively a pocket-sized Rates Payment Card is available. Rather than having to carry your rates notice you simply present the card at your local post office. Please call our Customer Service staff to request a Rates Payment Card by phoning 8862 0800 or email

Any ratepayer who may, or is likely to, experience difficulty with meeting the standard payment arrangements is invited to contact the Council office on 8862 0800 to discuss alternative payment arrangements. Such enquiries are treated confidentially by the Council.

Direct Debit

Set and forget! Here by popular demand, Direct Debit is now avaliable. Pay annually, quarterly, or as discussed with our Rates Officer, who will step you through the process. Call the Council Office on 8862 0800 to discuss your options and the sign-up requirements.

Direct Debit Application form - editable(169 kb)

Changing Your Details

We have two ways to update your details: