COVID-19 update

Council is continuing to update information for residents.

We're here to support you, so if you need, contact us in the following ways:

Important information for residents and businesses can be found here.

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As a first step, if you find yourself struggling financially to make payment on your rates, please contact Council’s Rates Officer on 8862 0800 for a confidential discussion on setting up a payment plan.

Council has introduced a Policy which provides different payment plan options for people experiencing financial hardship. These include setting up a direct debit payment and/or splitting up payments into weekly or monthly installments.

We have an easy-to-read brochure that dives deeper into these payment plan options.

Download and read.

Set up your payment plan_ brochure

State Government Concessions

South Australians on low or fixed incomes can access a range of concessions to help with household and other expenses. We suggest always checking if you are entitled to any of these concessions. You can check online at Concession Finder.

Those who could be entitled include low income earners, veterans, seniors, full time students and Centerlink Health Care Card holders.

Postponement of rates - seniors

Ratepayers who hold a State Seniors Card (or who are eligible to hold a State Seniors Card and have applied for one) are able to apply to Council to postpone payment of rates on their principal place of residence.  Postponed rates remain as a charge on the land and are not required to be repaid until the property is sold or disposed of.

Financial Counsellors

Realising you're in financial trouble is stressful. But, did you know you can arrange for a financial counsellor to talk to Council on your behalf?  Acting as an agent, they can try to negotiate a payment solution with us and one that suits you best.

The South Australian Financial Counsellors Association (SAFAC) can offer support and advice.

Visit or talk to a financial counsellor free of charge on 1800 007 007.

  • Mon to Thurs: 9:30am - 8pm
  • Friday: 9:30am – 4:30pm